Refund policy

Refund Policy for Mohakka

At Mohakka, we want you to love every piece of jewellery you purchase from us. We strive to ensure your complete satisfaction, but if something isn’t quite right, we’re here to help. Please review our refund policy below :

Exchange & Refunds


We accept returns within 3 days of your purchase date. If 3 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

1) Email us at teammohakka@gmail.com with your order number and reason for return. 

2) Once we receive and check your return, we’ll issue store credit within 2-7 working days. No cash refunds. Shipping costs aren’t credited.

3) A flat fee of 100/- will be deducted from your store credit for reverse pickup & handling costs.

 

Exchanges

We totally get it—sometimes you spot something else you love more, or the sizing just isn’t right. We’re happy to offer exchanges within 2 days of order being delivered under the following process:

  • To request an exchange, simply reach out to us on email teammohakka@gmail.com within 2 days of receiving your order.
  • Once your request is approved, we’ll arrange a reverse pickup for the original item (must be unused, with tags and original packaging).
  • After we receive and inspect the return, we’ll issue you a unique discount code equivalent to the value of your original purchase minus Rs. 100 (our reverse pickup charge).
  • You can then use this code to place a fresh order for any item of your choice from the collection.
  • If your new order total exceeds the code amount, you’ll just need to pay the difference.

 

If You Dislike the Product

We understand that sometimes a product may not feel quite right once it’s in your hands. If you’re not 100% satisfied with your Mohakka piece :

  • Returns due to personal preference (style, size, feel, etc.) are accepted within 3 days of delivery.
  • The product must be unused, in original packaging, with all tags and components intact.
  • A flat return shipping fee of Rs. 100 will be applied, which will be deducted from the refund amount of store credit.

  

Defective or Damaged Products


We take great care to ensure every item you receive from Mohakka meets the highest quality standards. However, if you receive a product that is damaged or defective:

  • Please notify us within 3 days of delivery by emailing teammohakka@gmail.com with photos/videos of the issue and your order number. Unboxing video is always preferable.
  • Once confirmed, we’ll immediately arrange a free reverse pickup and send out a replacement at no extra cost.
  • If a replacement is not available, you’ll receive a store credit which will be non-expirable.
  • This policy applies even to non-returnable categories like personalized items if they arrive damaged or incorrect.

 

Store Credit Issuance


Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. We’ll notify you via email regarding the approval or rejection of your return. If approved, your store credit minus the 100/- return fee will be issued within 2-5 business days. This credit will be sent to the email associated with your order and can be used toward any future purchase on our website. Original shipping fees paid at checkout are non-creditable. Please note that store credit does not expire, giving you the flexibility to shop at your convenience.